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Ron Gollobin's avatar

Even though the landing page clearly said "subscribed," I was asked for my user name and password and could not read the rest of this fascinating story. It is beyond annoying to deal with this over and over. I wish you could fix it so subscribers are both identified and logged in without this needless rigamarole. Like many, I gave up in frustration. Frustration because I can not read what I pay Narratively for annually. I was so irritated, in the moment I was ready to cancel and never come back. I know paywalls are a necessity, but shouldn't there be a way not to annoy people you know and identify as subscribers? You are not the only one--The NYT, the Atlantic, and The New Yorker are also guilty. Texas Monthly? I cancelled for this exact reason.

You exist to have paid subscribers. I feel Narratively is worth it and am happy to pay. But can't you have a tech wizard design a way to identify subscribers instead of making them jump through needless hoops? Us users have a myriad of user names and passwords, purposely set up to be difficult to remember. PLEASE! IMO, no website is worth constant aggravation, especially if the user is already identified as a subscriber. I can't be the only one who feels this way. Looks like it ought to be an easy fix. Most won't take the time to tell you why they are leaving. Look at the costs of getting new subscribers. Why would you lose the ones you have, who prove their loyalty by paying to read?

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